Welcome to the Double Secret Project
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We believe in treating people like people, not billable hours. Radically transforming Los Angeles' mental health system and how services are provided to our community members experiencing homelessness. We are here for "whatever it takes" to build a better level of care for us all!
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Recovery Oriented Interdisciplinary
Street Services (ROIDSS)
Our Services on ROIDSS
Street BasedThe current service model is piecemeal and requires unhoused individuals to navigate different service providers with different locations and different rules for eligibility — and navigate this alone. ROIDSS brings all of these services together on one team, and rather than being under one roof, we do this work where our clients live — on the street.
24/7 SupportBecause crises do not always happen during regular business hours, our team has a 24/7 on-call number with crisis staff to respond to emergencies. We improve the coordination of incoming referrals from first responders and help to ensure proper discharge planning from emergency room care.
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Truly Recovery OrientedOur services are centered on evidence-based practices to build upon a person's strengths and resilience. We enhance the community by delivering access to improved health, wellness, and quality of life. Meeting people where they are on the recovery spectrum, we embody the platinum rule: "Treat people the way that they would like to be treated."
Long-Term Comprehensive CareLos Angeles' homelessness crisis is a century-old issue, and each person has unique needs. We are street-based concierge services -- bridging the gaps people often fall through. We provide a continuity of care as people transition from the streets into housing and begin reclaiming their life.
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Los Angeles' County Homelessness by the Numbers:
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Unsheltered Individuals
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Affected by Mental Illness
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Have Problematic Substance Use
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*Data from the Los Angeles Homeless Services Authority's 2022 Greater Los Angeles Homelessness Count
(Over the next four years, the COVID-19 Pandemic Recession is projected to cause chronic homelessness to increase 86% in Los Angeles County.) |
Our Innovations Bring Change
The existing homeless services and community mental health workforce experiences annual turnover rates as high as 60%. Most staff do not stay at any agency longer than 2-years — causing significant disruption in the consistency and quality of care available for our most vulnerable community members.
We know our model of documentation and intensive integrated services will work to improve outcomes. Staff will be able to make data informed decisions to support an individual's recovery while spending more time providing street-based support and less time documenting services. Enhanced staff retention rates and job satisfaction will improve the long-term sustainability of ensuring high-quality lifesaving care for our communities.
Our model of funding is also expected to reduce the overall cost of care. Using a tiered-rate system based on an individual's level of need, we anticipate the amount of necessary services each year instead of endlessly billing. Additionally, the reduced emergency room care and judicial system involvement of program participants is predicted to offset the cost of administering the program by as much as 25%.
Overall, the anticipated outcomes of the program are: increased quality of life for our unhoused community members; greater levels of staff retention and job satisfaction; enhanced community involvement and satisfaction with availability of support; and, reduced overall cost of care.
We know our model of documentation and intensive integrated services will work to improve outcomes. Staff will be able to make data informed decisions to support an individual's recovery while spending more time providing street-based support and less time documenting services. Enhanced staff retention rates and job satisfaction will improve the long-term sustainability of ensuring high-quality lifesaving care for our communities.
Our model of funding is also expected to reduce the overall cost of care. Using a tiered-rate system based on an individual's level of need, we anticipate the amount of necessary services each year instead of endlessly billing. Additionally, the reduced emergency room care and judicial system involvement of program participants is predicted to offset the cost of administering the program by as much as 25%.
Overall, the anticipated outcomes of the program are: increased quality of life for our unhoused community members; greater levels of staff retention and job satisfaction; enhanced community involvement and satisfaction with availability of support; and, reduced overall cost of care.